Cancellation & Modification Policy
Eligibility Window for Cancellations & Modifications: Customers may request the cancellation or modification of an order strictly within 2 hours of the order's placement.
Fees for Early Cancellation: For any order cancellation executed within the aforementioned 2-hour window, an administrative, processing, and transaction fee constituting 5% of the total order value will be levied.
Procedure for Cancellation & Modification: To initiate the cancellation or modification process, customers are required to transmit an electronic mail to info@magicips.com. This communication must explicitly specify the order number and delineate the modifications sought. A representative of Magicips will acknowledge receipt of the request and subsequently inform the customer upon the successful execution of the desired modification or cancellation.
Fees for Cancellations During Processing: In instances where a customer seeks to cancel an order that is already under the processing phase, a handling charge equivalent to 35% of the complete order value (inclusive of shipping charges) will be applied. This charge reflects the resource investment and operational costs associated with the goods' production phase.
Restrictions on Modifications: It is imperative for customers to understand that once an order has transitioned to the transit phase, any requests for modifications will be rendered null and void.
Acknowledgment of Terms: The act of making a purchase signifies a customer's unequivocal acceptance of the terms and conditions enumerated herein.
Customer Support Details:
1 - Adjust photo on Mobile devices (move, rotate, zoom...): click the REVIEW button.
2 - CROP OUT the photo before uploading for best result.
3 - You can re-upload other photos if you want.
4 - To use Removed Background function, please wait 20-30 seconds.
*** In case you are UNABLE TO UPLOAD photo, feel free to add cart and checkout as usual. Then send us your order number and photo to our email: info@smlgifts.com. We will process your order manually.